We try our best to ship items as fast as we can. Although we aim to ship orders immediately after order placement, please allow 4-7 business days processing time for your order to ship out, especially for custom made orders.
Shipping times may be delayed for items having to clear customs.
Tracking numbers are generally updated immediately after your order has been SHIPPED. If you do not have a tracking number within 7 business days, please email us at info@KenishiHair.com.
I have entered an incorrect address what do I do now?
If you have misspelled or auto filled in an incorrect address, simply reply to your order confirmation email and update us with the correct information as soon as possible. If the provided address is incorrect, we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
What if I can not find my package but the tracking status shows delivered successfully?
Make sure someone is there to sign for or retrieve packages. We will not be held responsible if a package left at the door is damaged, lost or stolen. You may contact the delivery courier to start an investigation at your own discretion.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average US shipping time is 7-14 business days. However most items will arrive to its US destination in 7 business days or less. Some delivery couriers experience delays in their shipment process in which we have no control.
Shipping Policy for Returns
You will be responsible for shipping costs on returned items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help make your shopping experience as pleasant as possible! Please send us an email to info@KenishiHair.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly. You are likely to receive a faster response by messaging us on any of our social media platforms.